Grace Cottage Hospital Receives High Praise From Inspectors

The end result? In the words of CEO Mick Brant, in a letter to all employees: "The Critical Access Hospital Surveyors were extremely complimentary of every department. Thank you all for the hard work that you do every day, and most especially for the level of care that you provide our patients that is truly second to none."

The surveyors gave Grace Cottage three citations, none involving direct patient care: they noted an instance of insufficient documentation, that some medical records were stored on wooden shelves instead of metal, and that no written policy was in place for keeping ER patients for several hours for observation. All three issues have since been corrected.

The surveyors interviewed hospital patients and discovered, in the surveyors' words, that "without exception, everyone loves it here." The surveyors also said:

• "The inpatient and outpatient care that your Rehabilitation Department is providing is amazing."
• "You've come a long way in your Pharmacy department, with the addition of a lot of new equipment."
• "The lab is well organized, and you're doing as much as you can, given the size of the lab."
• "The growth in Radiology is impressive too, especially the CT scanner. You're serving the community and eliminating the need for patients to drive long distances."
• "The hospital environment is good – we found no issues at all. Laundry and Housekeeping keep a clean facility, and there's a homelike feeling throughout."
• "You're very lucky. You are 'leaving the light on' here!"

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